Rating: 1 out of 5 stars (and that's being generous) I purchased the Samsung 55-inch Ultra HD TV (Model [Insert Model Number if you recall]) from Amazon India, lured by the promise of stunning 4K visuals and the reputable Samsung brand. After spending a hefty ₹45,000, I was excited to elevate my home entertainment experience. Sadly, my excitement quickly turned into a profound sense of disappointment and frustration. The Initial Spark, and the Rapid Decline: The TV arrived promptly, and the initial setup was relatively straightforward. The picture quality, for the first few days, was indeed impressive – vibrant colours and sharp details. However, within a mere week, the display began to exhibit alarming issues. Vertical bars started appearing across the screen, accompanied by flickering zones in the LED panel. The once pristine image was now marred by distracting lines and inconsistent brightness, making it virtually unwatchable. The Replacement Nightmare: Knowing I was within the Amazon replacement window, I immediately raised a replacement request. This is where the real nightmare began. Despite clearly documenting the issues with photos and videos, the process has been an exercise in futility. Endless Calls and Emails: I've spent countless hours on the phone with Amazon customer service and Samsung support, repeating my issue over and over. Each call seems to reset the process, and I'm forced to explain the problem from scratch. Delayed and Inconsistent Responses: Promised call-backs never materialise, and email responses are vague and unhelpful. The communication is fragmented and lacks any sense of urgency. Technician Visits (or Lack Thereof): A technician was finally scheduled, but the visit was delayed multiple times. When they finally arrived, they confirmed the panel was faulty but said that the replacement has to be handled by Amazon. Amazon Blaming Samsung, Samsung Blaming Amazon: Both Amazon and Samsung seem to be passing the buck, leaving me caught in the middle. Neither party seems willing to take responsibility for the defective product. Replacement Still Pending: After a week of relentless follow-ups, my replacement request is still pending. I'm left with a 45,000 rupee paperweight and a growing sense of anger and frustration. The Product Itself (When It Worked): When the TV was functioning correctly, the picture quality was indeed good. The 4K resolution was sharp, and the colours were vibrant. However, the rapid deterioration of the LED panel raises serious concerns about the product's long-term reliability. Overall Impression: This experience has been nothing short of a disaster. The combination of a faulty product and a convoluted, inefficient customer service process has turned what should have been an enjoyable purchase into a stressful ordeal. I am deeply disappointed with both Samsung and Amazon. Recommendation: Avoid this specific Samsung TV model: Based on my experience, I cannot recommend this particular model. The rapid failure of the LED panel suggests a potential manufacturing defect or quality control issue. Be wary of purchasing expensive electronics online: While online shopping offers convenience, dealing with returns and replacements for large, complex items can be incredibly challenging. Document everything: If you do encounter issues, meticulously document every interaction, including call logs, emails, and photos/videos of the problem. Conclusion: This experience has been a painful reminder of the risks associated with purchasing expensive electronics online. The sheer amount of time and effort I've invested in trying to resolve this issue is simply unacceptable. I hope my review serves as a warning to others considering this Samsung TV model. I am still trying to get my replacement, and will update this review if anything changes.